Canadian Run Mag

[ceileigh]

My subscription expired in early spring. I renewed online but never got any more magazines. When I checked it said I had expired - figured I'd done something wrong and the renewal had not gone through so I re did it. This time I made sure it went through and I got the 'ok' when I was done. Still nothing in the mail. So I went online again and it still lists me as expired. I know it processed and confirmed the payment so I emailed them... twice. That was a few weeks ago but I've heard nothing. Now I'm not sure what to do.

Anyone else had any trouble with subscriptions?

[Irongirl]

that sucks.

have you tried calling?

[Jo-Jo]

Hmmm..... My dad buys it for me and he told me he had renewed in the spring...but I still haven't received the latest issue.

I was thinking that my 88 year father was being forgetful...saying he had renewed when he hadn't but now I'm wondering. Will try and sort this out

[Irongirl]

Hmmm....I'm beginning to wonder if there's a problem with my subsctiption too. My dad buys it for me and he told me he had renewed in the spring...but I still haven't received the latest issue.

we haven't received one lately either, we just figured our subscription lapsed, although, I definitely didn't receive a renewal notice.

[bnn]

same thing for me!

[HCcD]

I will confirm which edition that I just received and have been reading ... I know I had a 3 year subscription ... Paid 1st year and renewed it at one of the Expos later that year for another 2 years ....

I can bring it to the M&G on Saturday for you, IG, if you would like the copy ...

[Irongirl]

that'd be great, Andy, thanks!

I just PM'd The Joggler this thread. It seems fishy that there's that many of us that are having subscription issues.

We DO have FOUR copies of iRun that arrive at our door each month though.....

[Darth Tater]

I'm pretty sure I got the most recent issue within the last couple weeks...like Andy I had renewed for two years after my first year ended. Not sure where I'm at with that though.

[The Joggler]

Thanks to everyone for supporting the magazine and I'm sorry if there were any issues with subscriptions. Obviously, we want you to subscribe - and to receive every issue of the magazine! You can call our 1-800 number for the circulation department at 1800-567-0444 to resolve any problems, or if you still need help, just call our office at 416-927-0774.

We do send renewal notices out well in advance, so if you didn't get one, you should definitely call the hotline.

-Michal

[ceileigh]

I did get a renewal notice which is why I went online to renew the first time (and second time and checked again the third time). Just found it strange that I did renew and got confirmation yet still was not renewed ...

I'll call and check out my subscription but have to wonder if there is a website issue when I also did not get a reply to my email inquiries about the matter ...

[Jo-Jo]

Thanks to everyone for supporting the magazine and I'm sorry if there were any issues with subscriptions. Obviously, we want you to subscribe - and to receive every issue of the magazine! You can call our 1-800 number for the circulation department at 1800-567-0444 to resolve any problems, or if you still need help, just call our office at 416-927-0774.

We do send renewal notices out well in advance, so if you didn't get one, you should definitely call the hotline.

-Michal

Thanks Michal. Will call.